- Do your customers say ‘WOW’?
- Do they recommend your business to their friends?
- Does your staff understand the lifetime value of a customer?
- Do you give guarantees?
- Do you send letters to new customers thanking them for their patronage?
- Do you acknowledge long-term clients for their continual support of your business?
- Do you have a customer database?
- Do you encourage customers to give you referrals to their friends and associates?
- Do you understand the demographics of your customers?
- Have you got procedures for handling complaints?
We can assist you with Customer Surveys and Customer Advisory Meetings to get meaningful answers to these questions?
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